How to Access TPay and Participate in TSC Customer Satisfaction Survey

How to Access TPay and Participate in TSC Customer Satisfaction Survey.

The Teachers Service Commission (TSC) has rolled out an online customer satisfaction survey aimed at gathering feedback from teachers, secretariat staff, and other stakeholders. This initiative, which commenced on 9th April 2025, is set to run until 9th May 2025, offering participants a one-month window to share their experiences and evaluations.

How to Begin

TSC officially opened the survey portal today. Teachers were informed that they could now log into the TPay system to take part in the survey. After entering their TSC number, password, and answering a security question, users are directed to the TPay homepage. From there, they must click the link labeled “Click here: Teachers – customer and employee satisfaction survey (cess) 2025”, which redirects them to the questionnaire.

Participants are expected to respond to all questions across six pages, progressing by clicking “NEXT” after each one. All fields marked with an asterisk (*) are mandatory.

Survey Sections Breakdown

PART I: General Information

Respondents begin by selecting their county of work from a comprehensive list that includes all counties, such as Nairobi, Kisumu, Bungoma, and others.

They are also required to indicate the level and type of institution they work in, whether it’s a Primary or Junior School (Regular, SNE, or Integrated), a Secondary School (Regular or SNE), or institutions like KISE, TTCs, CEMASTEA, or KLB. Additionally, they must select the location of the school — Urban, Peri-urban, or Rural.

PART II: Personal Information

This section gathers demographic and professional background, including:

• Gender: Male, Female, or Intersex
• Age Bracket: Ranging from 20 to 65 years
• Highest Qualification: From Certificate to PhD
• Institutional Role: Ranging from classroom teacher to lecturer or SNE fellow
• Terms of Engagement: Permanent and Pensionable, Contract, or Internship

Participants also disclose how long they have worked with TSC (including internship and contract periods), and specify if they applied for registration after January 2019.

Teaching Standards & Professional Experiences

Participants rate their satisfaction (on a scale of 1–5) in the following areas:

• Maintenance of Teaching Standards
• Transfer and Deployment Processes
• Promotion of Teachers
• Management of Disciplinary Cases
• Implementation of the TIMEC (Teacher Induction, Mentorship and Coaching) Program
• Termination of Employment Procedures
• Capacity Building Programs

Participants are also prompted to leave optional comments related to each section, especially regarding promotions, discipline management, and TIMEC program execution.

PART III: Key TSC Service Areas

Using a Likert scale (1 to 5: Strongly Disagree to Strongly Agree), respondents evaluate several core aspects of TSC services, such as:

• Capacity Building (especially CBC retooling for Primary or Junior School teachers)
• Remuneration
• Communication Methods
• Supervision

Respondents are asked for additional input on supervision and CBC retooling. They must also indicate their main source of TSC-related information (e.g., emails, circulars, newsletters, social media) and their preferred method of communication.

Feedback on Complaints and Well-being

Teachers indicate whether they’ve ever filed a complaint and identify the channel used — from email, suggestion boxes, phone calls, or TSC offices, to social media or third-party representatives like unions. They are then asked to select their preferred complaint submission method and rate their satisfaction with how TSC handles complaints.

In this section, the survey further seeks feedback on the Commission’s efforts regarding employee well-being. Participants rate their satisfaction with how TSC supports staff welfare.

Motivation and Service Access

Respondents choose two factors they consider most motivating in their work and identify the TSC office they interact with the most (Zonal, Sub-County, County, Regional, Headquarters, or None).

PART IV: General Comments

Participants are encouraged to reflect on TSC’s progress over the past five years and provide suggestions on how the Commission can improve as an employer.

Read Also: KNUT Condemns TSC Teacher Promotions, Calls for Revocation and Fresh Interviews

Acknowledgment

Participants are thanked for their time and effort. TSC expresses appreciation for the valuable insights, noting that the feedback received will be instrumental in enhancing service delivery.

SUBMIT

How to Access TPay and Participate in TSC Customer Satisfaction Survey.

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