How to Apply for KNEC Certification Letter (Lost KCPE/KCSE Certificate)

How to Apply for KNEC Certification Letter (Lost KCPE/KCSE Certificate)

KNEC has automated the process of submitting examination-related queries by clients.

QMIS is accessible online, so clients do not need to visit KNEC offices physically to raise queries unless they are collecting documents generated after their queries have been resolved.

To apply for a certification letter for a lost certificate, follow these steps:

1. Register an account at https://qmis.knec.ac.ke.
2. Log in with the credentials sent to your email.
3. Select the Lost Certificate option from the menu.
4. Fill in the Index number, type of exam, and year, then click FIND.
5. Attach the following documents:
   • Copy of the lost certificate/Result slip (MANDATORY)
   • Both sides of your ID
   • Passport size photo
   • Police abstract
   • Confirmation from the registrar of person: available at NSSF Building 7th floor, Upper hill, Nairobi.
6. Submit the application.
7. Wait for verification of the application.
8. You will receive an SMS notification to log in and make payment.
9. Pay Ksh 5,220 and wait for your application to be processed.
10. Keep checking on the system to know the status of your application. Once the process is complete, you will receive an SMS notification to collect your certification letter from the KNEC offices.

For any assistance, you can contact the helpline at 0720741004 or 0732333566.

Query Management Information System (QMIS)

The Query Management Information System (QMIS) is an electronic platform for online submission and processing of queries relating to examination results, such as Certification of Examination Results for candidates who have lost their certificates, Confirmation of Examination Results, and Equation of Foreign Qualifications.

Other queries handled by the system include:

Bio data amendments (name, photo, gender, year of birth, birth certificate number, citizenship, entry code).

Direct Recoveries for KCPE/KCSE result slips, certificates, and result printout.

Results (marks) queries i.e., absenteeism, missing marks, and payment queries.

Below is a detailed schedule of the QMIS process:

1. A client needs a computer or mobile phone with internet access.
2. Use the web address https://qmis.knec.ac.ke to access the QMIS system.
3. If new, the user is prompted to register; a registered user logs in using their credentials.
4. The client then accesses the User Manual. The user can identify the requirements relevant to their query and upload scanned copies of the requisite documents.
5. They then make a payment of the amount as prompted by the system. Payments are by M-pesa.
6. Upon successful processing of the query, KNEC notifies the client to collect their processed document(s) using the client’s provided email or phone number. At the point of collection, the client is required to present original copies of the documents they had attached during the application process.

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Note that the client username and password are confidential and should not be disclosed to a third party. It is essential to key in a valid email address and/or mobile phone number to receive feedback.

How to Apply for KNEC Certification Letter (Lost KCPE/KCSE Certificate)

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