How to Create Account on e-Citizen Portal

The Kenyan government has introduced guidelines for citizens navigating the new e-Citizen Portal, aimed at streamlining access to government services.

Developed primarily as a payment gateway, the platform seamlessly integrates with various electronic payment options, including mobile money services.

Upon registration and login, users gain access to an extensive array of services, spanning over 5000 options across more than 100 ministries and governmental bodies.

When setting up an account, it’s imperative to meet specific criteria: individuals must be either Kenyan citizens or foreign residents, aged 18 and above, and possess a national identity card or alien card.

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Here’s a step-by-step breakdown of the registration process:

  1. Open your preferred web browser (e.g., Firefox or Google Chrome) and navigate to Follow the prompts to initiate the registration process.
  2. Choose the type of account you wish to create and proceed accordingly.
  3. Enter your national ID number, first name, and year of birth as part of the initial registration steps.
  4. Create a robust password for your account, adhering to the specified security requirements, and confirm it to proceed.
  5. Provide your phone number and email address, ensuring compliance with the prescribed format, and upload a profile photo to finalize the registration.

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To access government services:

  1. Sign in to your account using your registered email address or ID number, along with your password.
  2. Opt for receiving a one-time password (OTP) via email or phone, and input the received OTP to proceed with the login process.
  3. Select the specific ministry, department, or agency for which you intend to apply for services, and proceed accordingly with your application.

How to Create Account on e-Citizen Portal

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