TSC ICT Training Reimbursement Delay: Why JSS Teachers Haven’t Been Paid, and What Happens Next.
Junior School (JSS) teachers, Trainers of Trainers, Master Trainers and venue service providers who took part in the June 2026 nationwide ICT integration training are still waiting for their transport and overhead reimbursements, more than two months after the programme ended.
The Teachers Service Commission (TSC) has now put a name to the holdup: a mix of wrong bank details, dormant accounts and incomplete paperwork submitted from county offices.
In a memo signed by Dr Reuben Nthamburi Mugwuku, Director of Teacher Professional Management, TSC has directed Regional and County Directors of Education to correct and resubmit the missing information by September 25, 2026. Only once that data is verified will TSC forward complete records to the ICT Authority (ICTA) to release the outstanding payments.
What the training was for
The training was organised by the ICT Authority in partnership with TSC and ran across all 47 counties between June 17 and June 28, 2026. It formed part of the Kenya Digital Economy Acceleration Project (KDEAP), a World Bank-supported initiative implemented by the ICT Authority under the Ministry of Information, Communications and the Digital Economy, working with the Ministry of Education.
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The goal was to prepare Junior School teachers to use digital tools in lessons under the Competency-Based Education (CBE) framework, ahead of the rollout of teacher laptops and 65-inch interactive smart boards to more than 10,300 public junior schools nationwide. According to the Ministry of Education, more than 62,000 teachers were trained under this programme.
Why the reimbursements stalled
TSC’s memo lays out exactly what county offices need to submit before a claim can be processed:
- Original attendance registers
- Participant payment lists
- Venue invoices
- Details of county training officers
When the ICT Authority verified the claims already submitted, it flagged three recurring problems:
| Issue identified | What it means for payment |
|---|---|
| SACCO account details submitted instead of standard commercial bank accounts | Government disbursement systems are generally built to process standard commercial bank transfers, not SACCO accounts, so these claims cannot go through as submitted |
| Inactive or dormant bank accounts | Funds cannot be sent to an account that is no longer active, so the claim stalls until the teacher or officer provides a working account |
| Incomplete participant data | Missing administrative details for some teachers and officers mean their records cannot be matched and verified against the training rolls |
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These are administrative and data-verification problems rather than a funding shortfall or a cancelled allowance. TSC’s memo frames the delay as fixable, provided county offices submit corrected information in time.
The September 25 deadline: what it covers
TSC has directed all Regional and County Directors to compile, verify and submit the outstanding information by September 25, 2026. County offices must use TSC’s prescribed templates and send the verified data to the Director of Teacher Professional Management at dirtpm@tsc.go.ke.
Once TSC receives and verifies this data, it will forward the complete records to the ICT Authority, which is expected to fast-track payment of the outstanding claims. This applies to four categories of claimants:
- Junior School teachers who attended the training
- Trainers of Trainers (ToTs)
- Master Trainers
- Venue service providers
It’s worth being precise about what this deadline actually is. It is a deadline for county offices to submit corrected data to TSC headquarters, not a guaranteed payment date for teachers. The memo does not state how long verification and disbursement will take after September 25, so teachers should expect a further wait between the data submission deadline and money actually reaching their accounts.
What this means if you were part of the training
If you attended the June ICT training and haven’t been reimbursed, here’s what the memo implies for you directly:
Check your bank details with your county office. If you gave a SACCO account or an account you no longer use actively, that is very likely why your claim is stuck. Confirm with your Sub-County or County Director of Education that your commercial bank account details on file are current and correct.
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Confirm your name appears on the attendance register and payment list. Since incomplete participant data was flagged as one of the specific problems, teachers who are unsure whether their attendance was correctly recorded should follow up with their county training coordinator rather than waiting passively.
Don’t submit anything directly to TSC headquarters yourself. The prescribed templates and the dirtpm@tsc.go.ke channel are for county offices, not individual teachers. If you have a query about your own claim, the appropriate first point of contact is your Sub-County or County Director of Education, who is compiling the data TSC needs.
Understand this is separate from the earlier complaint about undisclosed rates. In the weeks before this memo, more than 62,000 JSS teachers had raised concerns that TSC and the ICT Authority had never clearly communicated the actual reimbursement amount payable, unlike in some previous training programmes. This memo addresses the processing and payment mechanics of claims that have already been submitted; it does not itself publish a rate card. Teachers who still don’t know the exact amount they are owed should raise that separately with their county office, since the memo does not resolve that particular grievance.
Why this matters beyond the individual payments
Delays of this kind are not unique to this training round, but they carry real cost. Teachers who used personal funds to cover transport and other training-related expenses are effectively extending an interest-free loan to the government the longer reimbursement takes. For Master Trainers and ToTs who may have taken on the role expecting prompt payment, repeated delays can also discourage participation in future capacity-building programmes that depend on teacher goodwill.
There’s also a broader lesson for anyone submitting claims through TSC or partner agencies: dormant accounts and non-standard account types (such as SACCO accounts) are a recurring, preventable cause of payment delays across many government reimbursement processes, not just this one. Keeping an active, correctly registered commercial bank account on file with your employer reduces the risk of your own claims stalling in future.
A note on verifying official TSC communication
TSC has separately had to publicly disown a fake circular this month, after a document falsely claiming to halt teacher deployment from primary to junior secondary schools circulated on social media. That episode is unrelated to this reimbursement memo, but it’s a useful reminder: always verify claims about TSC policy, payments or deployment through TSC’s official channels — its website, verified social media accounts, or your county office — rather than relying on forwarded WhatsApp messages, even when they look official.
Quick answers
Has TSC confirmed teachers will be paid? Yes. The memo does not cancel or dispute the reimbursements; it identifies specific administrative reasons for the delay and sets a process and deadline to resolve them.
When will teachers actually receive their money? TSC has only confirmed the September 25, 2026 deadline for county offices to submit corrected data to headquarters. No payment date has been published for when funds will reach teachers’ accounts after that.
Who should teachers contact if they haven’t been paid? Their Sub-County or County Director of Education, since county offices are responsible for compiling and submitting verified participant and payment data to TSC.
Does this affect the amount teachers will be paid? The memo addresses processing issues, not the payment rate itself. Questions about the actual reimbursement amount remain a separate concern that some teachers say has not yet been clearly communicated.
TSC ICT training reimbursement delay.
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